The Angry Patient: Good Customer Service in Your Medical Practice

1.

ED WAIT: A communication model for addressing difficult patient encounters in the emergency department.

Pourmand A, Shapovalov V, Manfredi RA, Potenza MA, Roche C, Shesser R.

Am J Emerg Med. 2024 Mar;77:211-214. doi: 10.1016/j.ajem.2024.01.004. Epub 2024 Jan 8.

PMID: 38212209 No abstract available.

2.

The "Ladder of Inference" as a Conflict Management Tool: Working with the "Difficult" Patient or Family in Healthcare Ethics Consultations.

Fiester A.

HEC Forum. 2024 Mar;36(1):31-44. doi: 10.1007/s10730-022-09476-w. Epub 2022 Apr 18.

PMID: 35435533

Involving the Patient and Family in the Transfer of Information at Shift Change in a Pediatric Emergency Department.

Mora Capín A, Jové Blanco A, Oujo Álamo E, Muñoz Cutillas A, Barrera Brito V, Vázquez López P.

Jt Comm J Qual Patient Saf. 2023 Dec 25:S1553-7250(23)00316-1. doi: 10.1016/j.jcjq.2023.12.003. Online ahead of print.

PMID: 38307780

2.

A New Tool to Improve Communication Between Hidradenitis Suppurativa Patients and Health Care Providers.

Zundell MP, Merola JF, Gottlieb AB.

J Drugs Dermatol. 2024 Feb 1;23(2):105-109. doi: 10.36849/JDD.7624.

PMID: 38306140

3.

"It means being safe, having power over one's body": Black Female Adolescent Experiences with Reproductive Health Counseling in Primary Care.

Allison B, Angelino A, Joshua KH, Strayhorn L, Rogers P, Mann ES.

J Pediatr Adolesc Gynecol. 2024 Jan 30:S1083-3188(24)00178-5. doi: 10.1016/j.jpag.2024.01.165. Online ahead of print.

PMID: 38301797

4.

Associations of Primary Care Provider Burnout with Quality Improvement, Patient Experience Measurement, Clinic Culture, and Job Satisfaction.

Quigley DD, Slaughter ME, Qureshi N, Hays RD.

J Gen Intern Med. 2024 Jan 25. doi: 10.1007/s11606-024-08633-w. Online ahead of print.

PMID: 38273070

5.

Systems-Based Practice 20 Years On: Navigating the System for Better Care.

Edgar L, Hogan SO, Yamazaki K, Nasca TN, Holmboe ES.

Acad Med. 2024 Jan 24. doi: 10.1097/ACM.0000000000005640. Online ahead of print.

PMID: 38266204

6.

Patient experience surveys are vital in the twenty-first century: let's put some myths to rest.

Gerard C, O'Brien I, Shuker C, Swanson J, Hamblin R.

N Z Med J. 2024 Jan 19;137(1588):80-89. doi: 10.26635/6965.6320.

PMID: 38261777

7.

A Mixed Methods Evaluation of a Quality Improvement Model to Optimize Perinatal and Primary Care in the Community Health Setting.

Gemkow JW, Van Schyndel A, Odom RM, Stoller A, Masinter L, Yang TY, Lee King PA, Holicky AC, Handler A.

Ann Fam Med. 2024 Jan-Feb;22(1):37-44. doi: 10.1370/afm.3059.

PMID: 38253508

8.

Implementing the learning health system paradigm within academic health centers.

Easterling D, Perry A, Miller D.

Learn Health Syst. 2023 Apr 13;8(1):e10367. doi: 10.1002/lrh2.10367. eCollection 2024 Jan.

PMID: 38249847 Free PMC article.

9.

Interventions and Hospital Characteristics Associated With Patient Experience: An Update of the Evidence.

Beckett MK, Quigley DD, Lehrman WG, Giordano LA, Cohea CW, Goldstein EH, Elliott MN.

Med Care Res Rev. 2024 Jan 18:10775587231223292. doi: 10.1177/10775587231223292. Online ahead of print.

PMID: 38238918 Review.

10.

The better work, better care framework: 7 strategies for sustainable healthcare system process improvement.

Neumann WP, Purdy N.

Health Syst (Basingstoke). 2023 Apr 27;12(4):429-445. doi: 10.1080/20476965.2023.2198580. eCollection 2023.

PMID: 38235296 Free PMC article.

11.

Role matters in understanding 'quality' in palliative care: a qualitative analysis of patient, caregiver and practitioner perspectives.

Holdsworth LM, Giannitrapani K, Gamboa RC, O'Hanlon C, Singh N, Walling A, Lindvall C, Lorenz K.

BMJ Open. 2024 Jan 17;14(1):e076768. doi: 10.1136/bmjopen-2023-076768.

PMID: 38233055 Free PMC article.

12.

Evaluation of a new patient safety educational programme to reduce adverse events by encouraging staff to speak up: application of the trigger tool methodology.

Nakatani K, Nakagami-Yamaguchi E, Hagawa N, Tokuwame A, Ehara S, Nishimura T, Mizobata Y.

BMJ Open Qual. 2024 Jan 11;13(1):e002162. doi: 10.1136/bmjoq-2022-002162.

PMID: 38212131 Free PMC article.

13.

Sustainability in healthcare: patient and public perspectives.

Knagg R, Dorey J, Evans R, Hitchman J.

Anaesthesia. 2024 Jan 11. doi: 10.1111/anae.16159. Online ahead of print.

PMID: 38205532

14.

Patient Experiences and Perceptions of Care Coordination in Primary Care.

Whitebird RR, Solberg LI, JaKa MM, Kindt JM, Bergdall A, Beran MS, Winger M.

J Nurs Care Qual. 2024 Jan 10. doi: 10.1097/NCQ.0000000000000759. Online ahead of print.

PMID: 38198659

15.

A Leadership Pathway in Patient Safety and Quality Improvement for Trainees.

Kenaa B, Ramadan L, Njoku MJ, Holden VK, Gulati M.

ATS Sch. 2023 Aug 9;4(4):413-422. doi: 10.34197/ats-scholar.2023-0019PS. eCollection 2023 Dec.

PMID: 38196676 Free PMC article.

16.

Nurses' and Physicians' Experiences After Implementation of a Quality Improvement Project to Improve Sepsis Awareness in Hospitals.

Gustad LT, Bangstad IL, Torsvik M, Rise MB.

J Multidiscip Healthc. 2024 Jan 4;17:29-41. doi: 10.2147/JMDH.S439017. eCollection 2024.

PMID: 38192738 Free PMC article.

17.

Enhancing family experience in the paediatric intensive care unit through the adoption of the family care journal: A single-center study.

Tcharmtchi J, Coss-Bu JA, Tcharmtchi MH.

Nurs Crit Care. 2024 Jan 8. doi: 10.1111/nicc.13029. Online ahead of print.

PMID: 38191827

18.

Veterans' lived experiences with the VA's Whole Health system and perceived impact on dimensions of wellness.

Haun JN, Schneider T, Ballistrea LM, McMahon-Grenz J, Melillo C, Benzinger R, Paykel JM.

Explore (NY). 2023 Dec 23:S1550-8307(23)00285-9. doi: 10.1016/j.explore.2023.12.013. Online ahead of print.

PMID: 38184376

19.

Engaging healthcare professionals and patient representatives in the development of a quality model for hospitals: a mixed-method study.

Bogaert K, Regge M, Vermassen F, Eeckloo K.

Int J Qual Health Care. 2024 Jan 25;36(1):mzad116. doi: 10.1093/intqhc/mzad116.

PMID: 38183266

20.

Challenges of using evidence in managerial decision-making of the primary health care system.

Hedayatipour M, Etemadi S, Hekmat SN, Moosavi A.

BMC Health Serv Res. 2024 Jan 5;24(1):38. doi: 10.1186/s12913-023-10409-7.

PMID: 38183009 Free PMC article.

21.

Development of a supportive care needs eHealth application for patients with cervical cancer undergoing surgery: a feasibility study.

Song Y, Xia L, Ju X, Wang W, Ge X, Hong J.

BMC Health Serv Res. 2024 Jan 2;24(1):3. doi: 10.1186/s12913-023-10437-3.

PMID: 38166854 Free PMC article. Review.

22.

Social and Structural Drivers of Health and Transition to Adult Care.

Bailey K, Avolio J, Lo L, Gajaria A, Mooney S, Greer K, Martens H, Tami P, Pidduck J, Cunningham J, Munce S, Toulany A.

Pediatrics. 2024 Jan 1;153(1):e2023062275. doi: 10.1542/peds.2023-062275.

PMID: 38084099

A Quality Improvement Project to Revise and Reduce Nursing Data Entry in a Pediatric Trauma Unit.

Routly M, Gettis M.

J Nurs Adm. 2024 Jan 1;54(1):E1-E4. doi: 10.1097/NNA.0000000000001379.

PMID: 38117155

2.

Leveraging Patients' Creative Ideas for Innovation in Health Care.

Lee YSH, Grob R, Nembhard I, Shaller D, Schlesinger M.

Milbank Q. 2023 Dec 13. doi: 10.1111/1468-0009.12682. Online ahead of print.

PMID: 38090879

3.

Measuring the intensive care experience of intensive care unit patients: A cross-sectional study in western China.

Hu A, Wang J, Zhou Q, Xu L, Yang S, Xiang M, Wang G.

Aust Crit Care. 2023 Dec 11:S1036-7314(23)00176-5. doi: 10.1016/j.aucc.2023.09.010. Online ahead of print.

PMID: 38087684

4.

Acceptability Criteria of Precision Medicine: Lessons From Patients' Experiences With the GUIDE-IBD Trial Regarding the Use of Mobile Health Technology.

Erdmann A, Schrinner F, Rehmann-Sutter C, Franke A, Seidler U, Schreiber S, Bozzaro C.

Crohns Colitis 360. 2023 Nov 8;5(4):otad068. doi: 10.1093/crocol/otad068. eCollection 2023 Oct.

PMID: 38077747 Free PMC article.

5.

Access, Relationships, Quality and Safety (ARQS): a qualitative study to cocreate an Indigenous patient experience tool for virtual primary care.

Roach P, Campbell P, Ody M, Scott M, Barnabe C, Montesanti S, Kennedy A, Murry A, Tailfeathers E, Crowshoe L.

BMJ Open Qual. 2023 Dec 7;12(4):e002365. doi: 10.1136/bmjoq-2023-002365.

PMID: 38061841 Free PMC article.

Do Quality and Safe Care Champions in community nursing teams positively impact on patients?

Coope SA, Augustin S.

Br J Community Nurs. 2023 Dec 2;28(12):604-610. doi: 10.12968/bjcn.2023.28.12.604.

PMID: 38032724

2.

Trends in patient perceptions of care toward rural and urban hospitals in the United States: 2014-2019.

Li Z, Ho V, Merrell MA, Hung P.

J Rural Health. 2023 Nov 29. doi: 10.1111/jrh.12813. Online ahead of print.

PMID: 38031505

3.

Enhancing Knowledge and Attitudes Regarding Opioid Use Disorder Among Private Primary Care Clinics: A Quality Improvement Project.

Jassar SK, Hundley A, Giesler A.

J Addict Nurs. 2023 Oct-Dec 01;34(4):E145-E152. doi: 10.1097/JAN.0000000000000553.

PMID: 38015582 Review.

4.

Reducing first appointment delays for electron radiotherapy patients by improving the treatment planning pathway: a quality improvement project.

Gately L, Sanders K, Proudlove N.

BMJ Open Qual. 2023 Nov;12(4):e002221. doi: 10.1136/bmjoq-2022-002221.

PMID: 37989353 Free PMC article.

5.

Catalyzing System Change: 100 Quality Improvement Projects in 1000 Days.

Sattler A, Phadke A, Mickelsen J, Seay-Morrison T, Filipowicz H, Chhoa D, Srinivasan M.

J Gen Intern Med. 2023 Nov 20. doi: 10.1007/s11606-023-08431-w. Online ahead of print.

PMID: 37985609

6.

The Use of Telemedicine in Outpatient Pain Management: A Scoping Review.

Hill-Oliva M, Ampen-Darko KK, Shekane P, Walsh S, DeMaria S, Gal J, Patel A.

Pain Physician. 2023 Nov;26(7):535-548.

PMID: 37976479 Review.

7.

Efficacy of a Longitudinal Project-Based Quality Improvement Curriculum in Pediatric Cardiology Fellowship.

Bird CM, Kaushal S, Trivedi MK, Moore JA, Sheth SS.

Pediatr Cardiol. 2023 Nov 15. doi: 10.1007/s00246-023-03340-5. Online ahead of print.

PMID: 37966519

8.

Association between patient choice of provider and patient-reported experience.

Kim DH, Kim B, Jang SY, Lee SG, Kim TH.

Int J Qual Health Care. 2023 Nov 20;35(4):mzad093. doi: 10.1093/intqhc/mzad093.

PMID: 37952091

9.

The Role of a Pharmacy Administration and Leadership Rotation within Postgraduate Year Two Critical Care Residency Training.

Pandya K, Wiegand A, Behal M, Dempsey J, Olney B, Flynn J, Flannery AH, Ruf K.

J Am Coll Clin Pharm. 2023 Oct;6(10):1139-1145. doi: 10.1002/jac5.1800. Epub 2023 Apr 28.

PMID: 37941537

10.

A review on factors related to patient comfort experience in hospitals.

Tian Y.

J Health Popul Nutr. 2023 Nov 8;42(1):125. doi: 10.1186/s41043-023-00465-4.

PMID: 37941052 Free PMC article. Review.

Addressing Veteran Health-Related Social Needs: How Joint Commission Standards Accelerated Integration and Expansion of Tools and Services in the Veterans Health Administration.

List JM, Russell LE, Hausmann LRM, Groves K, Kligler B, Koget J, Moy E, Clancy C.

Jt Comm J Qual Patient Saf. 2023 Oct 10:S1553-7250(23)00235-0. doi: 10.1016/j.jcjq.2023.10.002. Online ahead of print.

PMID: 37923670

2.

Experiences and Perceptions of Healthcare Stakeholders in Disclosing Errors and Adverse Events to Historically Marginalized Patients.

Olazo K, Gallagher TH, Sarkar U.

J Patient Saf. 2023 Oct 25. doi: 10.1097/PTS.0000000000001173. Online ahead of print.

PMID: 37921753

3.

Perspectives of inpatients with palliative care needs, their families, clinicians and key stakeholders on measuring quality of hospital care via patient experience measures: A qualitative study.

Virdun C, Button E, Phillips JL, Yates P, Luckett T.

Palliat Med. 2023 Nov 3:2692163231209845. doi: 10.1177/02692163231209845. Online ahead of print.

PMID: 37920917

4.

Twelve tips for creating a longitudinal quality improvement and safety education for early health professions students.

Sara SA, Schwarz A, Knopp MI, Warm EJ.

Med Teach. 2023 Nov 2:1-7. doi: 10.1080/0142159X.2023.2274137. Online ahead of print.

PMID: 37917988

5.

Optimizing Education to Improve COVID-19 Vaccination Rates in a Federally Qualified Health Center.

Perkins JR, Jaqua EE, Nguyen VT, Franz DA, Elkins J, Morton KR.

Perm J. 2023 Nov 1:1-8. doi: 10.7812/TPP/23.088. Online ahead of print.

PMID: 37908131

6.

Patient reported experiences of community rehabilitation and/or support services for people with long term neurological conditions: a narrative review of quantitative studies.

Jackson K, Newbury-Birch D.

Disabil Rehabil. 2023 Oct 31:1-18. doi: 10.1080/09638288.2023.2266369. Online ahead of print.

PMID: 37905706 Review.

7.

Application of the Primary Care Safety Questionnaire to primary health care professionals: cross-sectional study.

Vieira LC, Guirardello EB.

Rev Gaucha Enferm. 2023 Oct 13;44:e20220292. doi: 10.1590/1983-1447.2023.20220292.en. eCollection 2023.

PMID: 37851836 English, Portuguese.

8.

Patient Perspectives on Telehealth for HIV and Mental Health Care at a Pediatric and Adolescent HIV Clinic in Washington, DC.

Koay WLA, Aware Y, Andine T, Cruz Figueroa GM, Selekman RE, Bryant Y, Rakhmanina NY.

AIDS Behav. 2023 Oct 16. doi: 10.1007/s10461-023-04209-7. Online ahead of print.

PMID: 37843684

9.

A quality improvement initiative for patients with chronic kidney disease to promote their smoking cessation.

Chen CH, Lin TM, Hung SC, Wu MJ, Tsai SF.

Tob Induc Dis. 2023 Oct 9;21:127. doi: 10.18332/tid/170626. eCollection 2023.

PMID: 37818037 Free PMC article.

1.

Understanding care coordination for Veterans with complex care needs: protocol of a multiple-methods study to build evidence for an effectiveness and implementation study.

Hynes DM, Govier DJ, Niederhausen M, Tuepker A, Laliberte AZ, McCready H, Hickok A, Rowneki M, Waller D, Cordasco KM, Singer SJ, McDonald KM, Slatore CG, Thomas KC, Maciejewski M, Battaglia C, Perla L.

Front Health Serv. 2023 Aug 15;3:1211577. doi: 10.3389/frhs.2023.1211577. eCollection 2023.

PMID: 37654810 Free PMC article.

2.

How much convergence exists between registered process measures and patient reported experience measures? A study on Catalan primary healthcare.

Ballart X, Rico G.

Int J Health Plann Manage. 2023 Aug 31. doi: 10.1002/hpm.3701. Online ahead of print.

PMID: 37653581

3.

Exploring colorectal cancer survivors' perspectives on improving care delivery and the role of e-health technology: a qualitative study.

van Deursen L, Aardoom JJ, Alblas EE, Struijs JN, Chavannes NH, van der Vaart R.

Support Care Cancer. 2023 Aug 31;31(9):544. doi: 10.1007/s00520-023-08007-8.

PMID: 37650936 Free PMC article.

4.

Electronic data review, client reminders, and expanded clinic hours for improving cervical cancer screening rates after the COVID-19 pandemic shutdowns: A multicomponent quality improvement program.

Ghosh S, Fantes J, Leschly K, Mazul J, Perkins RB.

Elife. 2023 Aug 22;12:e85724. doi: 10.7554/eLife.85724.

PMID: 37606365 Free PMC article.

5.

Harnessing the power of electronic health records and open natural language data mining to capture meaningful patient experience during routine clinical care.

Larrow DR, Kadosh OK, Fracchia S, Radano M, Hartnick CJ.

Int J Pediatr Otorhinolaryngol. 2023 Aug 17;173:111698. doi: 10.1016/j.ijporl.2023.111698. Online ahead of print.

PMID: 37597315

6.

Development of Items for Transitional Care Service and Outcome Indicators of Discharged Patients for Improvement in Quality of Care.

Kim SK, Hwang YS, Ock M, Jo HS.

J Korean Med Sci. 2023 Aug 14;38(32):e246. doi: 10.3346/jkms.2023.38.e246.

PMID: 37582496 Free PMC article. Review.

7.

Ethics in Quality Improvement Projects: Experiences of a Human Factors Team.

Dembicki J, Laberge J.

Healthc Q. 2023 Jul;26(2):51-56. doi: 10.12927/hcq.2023.27148.

PMID: 37572072

8.

Quality of Depression Care for Veterans Affairs Primary Care Patients with Experiences of Homelessness.

Jones AL, Chu K, Rose DE, Gelberg L, Kertesz SG, Gordon AJ, Wells KB, Leung L.

J Gen Intern Med. 2023 Aug;38(11):2436-2444. doi: 10.1007/s11606-023-08077-8. Epub 2023 Feb 21.

PMID: 36810631

Lessons Learned About System-Level Improvement in Serious Illness Communication: A Qualitative Study of Serious Illness Care Program Implementation in Five Health Systems.

Paladino J, Fromme EK, Kilpatrick L, Dingfield L, Teuteberg W, Bernacki R, Jackson V, Sanders JJ, Jacobsen J, Ritchie C, Mitchell S.

Jt Comm J Qual Patient Saf. 2023 Jun 29:S1553-7250(23)00153-8. doi: 10.1016/j.jcjq.2023.06.013. Online ahead of print.

PMID: 37537096

2.

Patient experiences of outpatient hysteroscopy.

Mahmud A, De Silva P, Smith P, Justin Clark T.

Eur J Obstet Gynecol Reprod Biol. 2023 Jul 21;288:142-152. doi: 10.1016/j.ejogrb.2023.07.009. Online ahead of print.

PMID: 37531755

3.

Patient Experiences of Acute and Postacute Care After Trauma.

Kaufman EJ, Whitehorn G, Orji W, Chreiman K, Jackson S, Holena D, Lane-Fall M, Jacoby SF.

J Surg Res. 2023 Jul 26;291:303-312. doi: 10.1016/j.jss.2023.06.020. Online ahead of print.

PMID: 37506429

4.

Bridging the gap: A quality improvement project to implement psychosocial care standards into clinical practice in pediatric oncology.

Weiler-Wichtl LJ, Fohn-Erhold V, Schneider C, Schwarzinger A, Krottendorfer K, Pletschko T, Rosenmayr V, Gojo J, Peyrl A, Dieckmann K, Kollmann AS, Hansl R, Slavc I, Fries J, Hopfgartner M, Leiss U.

Klin Padiatr. 2023 Jul 21. doi: 10.1055/a-2104-1049. Online ahead of print.

PMID: 37494589 English.

5.

Improving Transitional Care for Older Adults: Results of a Patient-Centred Quality Improvement Intervention.

McCusker J, Beauchamp S, Lambert S, Yaffe M, Meguerditchian AN, John BT, Bourbonnais MP, Fung S, de Raad M, Belzile E.

Can J Aging. 2023 Jul 26:1-10. doi: 10.1017/S0714980823000247. Online ahead of print.

PMID: 37493048

6.

Measuring patients' experiences of continuity of care in a primary care context-Development and evaluation of a patient-reported experience measure.

Ljungholm L, Årestedt K, Fagerström C, Djukanovic I, Ekstedt M.

J Adv Nurs. 2023 Jul 23. doi: 10.1111/jan.15792. Online ahead of print.

PMID: 37485735

7.

Ideas from the Frontline: Improvement Opportunities in Federally Qualified Health Centers.

Jung OS, Begum F, Dorbu A, Singer SJ, Satterstrom P.

J Gen Intern Med. 2023 Jul 17. doi: 10.1007/s11606-023-08294-1. Online ahead of print.

PMID: 37460922

8.

Evaluating the impact of junior doctors in quality improvement - a 10-year review.

O'Leary CA, Piu L, Braitberg G.

Aust Health Rev. 2023 Aug;47(4):441-447. doi: 10.1071/AH23037.

PMID: 37400358 Review.

Capacity-Building for Collecting Patient-Reported Outcomes and Experiences (PRO) Data Across Hospitals.

Saeb S, Korst LM, Fridman M, McCulloch J, Greene N, Gregory KD.

Matern Child Health J. 2023 Jun 22. doi: 10.1007/s10995-023-03720-6. Online ahead of print.

PMID: 37347378

2.

Patient Satisfaction with a Multi-site, Multi-regional Remote Patient Monitoring Program for Acute and Chronic Condition Management: A Survey-based Descriptive Analysis.

Haddad TC, Maita KC, Avila FR, Torres-Guzman RA, Coffey JD, Christopherson LA, Leuenberger AM, Bell SJ, Pahl DF, Garcia JP, Manka L, Forte AJ, Maniaci MJ.

J Med Internet Res. 2023 Jun 21. doi: 10.2196/44528. Online ahead of print.

PMID: 37343182

3.

Understanding Quality Improvement and Continuing Professional Mentorship: A Needs Assessment Study to Inform the Development of a Community of Practice.

Taube-Schiff M, Larkin P, Fibiger E, Lin E, Wiljer D, Sockalingam S.

J Contin Educ Health Prof. 2023 Jun 8. doi: 10.1097/CEH.0000000000000499. Online ahead of print.

PMID: 37341577

4.

Reduction of hospital bed cost for inpatient overstay through optimisation of patient flow.

Alharbi S, Alasmari A, Hanafy E, Ellawindy A.

BMJ Open Qual. 2023 Jun;12(2):e002142. doi: 10.1136/bmjoq-2022-002142.

PMID: 37339819 Free PMC article.

5.

Patient satisfaction with chronic disease care and its associated factors in primary health care facilities in Johannesburg, South Africa.

Kagura J, Khamisa N, Matsena Zingoni Z, Dulaze N, Awuku-Larbi Y, Tshuma N.

Front Health Serv. 2023 May 16;3:967199. doi: 10.3389/frhs.2023.967199. eCollection 2023.

PMID: 37304754 Free PMC article.

6.

Capturing patient experience.

Walker K.

Nurs Stand. 2023 Jun 12. doi: 10.7748/ns.2023.e12100. Online ahead of print.

PMID: 37303209

7.

Centering patient perspectives to achieve injury-related health equity in trauma care systems: Improving trauma registry data.

Conrick KM, Mills B, St Vil C, Dotolo D, Solano E, Bulger EM, Arbabi S, Herrenkohl M, Vavilala MS, Rowhani-Rahbar A, Moore M.

Injury. 2023 Jun 2:110847. doi: 10.1016/j.injury.2023.110847. Online ahead of print.

PMID: 37301651

Registered nurses' experience of care for adult patients with a temporary tracheostomy at general hospital wards. A phenomenological-hermeneutic explorative study.

Rahim Akroute A, Støre Brinchmann B, Hovland A, Dreyer Fredriksen ST.

Intensive Crit Care Nurs. 2023 Apr 25;77:103443. doi: 10.1016/j.iccn.2023.103443. Online ahead of print.

PMID: 37116436

2.

Documenting care together with patients: the experiences of nurses and patients.

Schøllhammer H, Jørgensen TM, Jensen HI.

BMC Nurs. 2023 Apr 27;22(1):143. doi: 10.1186/s12912-023-01309-6.

PMID: 37106369 Free PMC article.

3.

Description of patient reported experience measures (PREMs) for hospitalised patients with palliative care needs and their families, and how these map to noted areas of importance for quality care: A systematic review.

Virdun C, Garcia M, Phillips JL, Luckett T.

Palliat Med. 2023 Apr 24:2692163231169319. doi: 10.1177/02692163231169319. Online ahead of print.

PMID: 37092501 Review.

4.

AOA Critical Issues: Patient-Reported Outcome Measures: Why Every Orthopaedic Practice Should Be Collecting Them.

Makhni EC, Hennekes ME, Baumhauer JF, Muh SJ, Spindler K.

J Bone Joint Surg Am. 2023 Apr 19;105(8):641-648. doi: 10.2106/JBJS.22.00587. Epub 2023 Apr 19.

PMID: 37074301

5.

Patients' experiences of patient-centred care in hospital setting: A systematic review of qualitative studies.

Havana T, Kuha S, Laukka E, Kanste O.

Scand J Caring Sci. 2023 Apr 17. doi: 10.1111/scs.13174. Online ahead of print.

PMID: 37066838 Review.

6.

Challenges and opportunities for increasing patient involvement in heart failure self-care programs and self-care in the post-hospital discharge period.

Butler J, Petrie MC, Bains M, Bawtinheimer T, Code J, Levitch T, Malvolti E, Monteleone P, Stevens P, Vafeiadou J, Lam CSP.

Res Involv Engagem. 2023 Apr 13;9(1):23. doi: 10.1186/s40900-023-00412-x.

PMID: 37046357 Free PMC article. Review.

7.

Clinicians' Perspectives on Proactive Patient Safety Behaviors in the Perioperative Environment.

Duffy C, Menon N, Horak D, Bass GD, Talwar R, Lorenzi C, Taing Vo C, Chiang C, Ziemba JB.

JAMA Netw Open. 2023 Apr 3;6(4):e237621. doi: 10.1001/jamanetworkopen.2023.7621.

PMID: 37040109 Free PMC article.

8.

Patient experience with telehealth service in a mental health setting.

Lee H, Palmer J, Mullick P, Kiely C.

Arch Psychiatr Nurs. 2023 Apr;43:150-152. doi: 10.1016/j.apnu.2023.03.001. Epub 2023 Mar 13.

PMID: 37032009 Free PMC article.

9.

Perspectives of hospital pharmacists on quality improvement initiatives in patient care: A pilot study from one healthcare system in Canada.

Lee DH, Cheng TA, Au C, Lau T, Dahri K.

Explor Res Clin Soc Pharm. 2023 Mar 22;9:100249. doi: 10.1016/j.rcsop.2023.100249. eCollection 2023 Mar.

PMID: 37025942 Free PMC article.

Journey Mapping to Improve Patient-Family Experience and Teamwork: Applying a Systems Thinking Tool to a Pediatric Ambulatory Clinic.

Natale V, Pruette C, Gerohristodoulos K, Scheimann A, Allen L, Kim JM.

Qual Manag Health Care. 2023 Jan-Mar 01;32(1):61-64. doi: 10.1097/QMH.0000000000000409.

PMID: 36579687 No abstract available.

2.

Top Ten Tips Palliative Care Clinicians Should Know About Leveraging the Electronic Health Record for Data Collection and Quality Improvement.

Huber MT, Ling DY, Rozen AS, Terauchi SY, Sharma P, Fleischer-Black J, Schoenherr LA, Hutchinson RN, Lindvall C, Jones CA, Guerry RT, Berlin A.

J Palliat Med. 2022 Dec 16. doi: 10.1089/jpm.2022.0536. Online ahead of print.

PMID: 36525521

3.

Integrating a Patient Engagement App into an Electronic Health Record-Enabled Workflow Using Interoperability Standards.

Lobach DF, Boxwala A, Kashyap N, Heaney-Huls K, Chiao AB, Rafter T, Lomotan EA, Harrison MI, Dymek C, Swiger J, Dullabh P.

Appl Clin Inform. 2022 Oct;13(5):1163-1171. doi: 10.1055/s-0042-1758736. Epub 2022 Dec 14.

PMID: 36516969 Free PMC article.

1.

Opportunity to inform social needs within a hospital setting using data-driven patient engagement.

Hahn-Goldberg S, Pariser P, Schwenk C, Boozary A.

BMJ Open Qual. 2021 Oct;10(4):e001540. doi: 10.1136/bmjoq-2021-001540.

PMID: 34706871

2.

Exploring the Relationship between Window View Quantity, Quality, and Ratings of Care in the Hospital.

Mihandoust S, Joseph A, Kennedy S, MacNaughton P, Woo M.

Int J Environ Res Public Health. 2021 Oct 12;18(20):10677. doi: 10.3390/ijerph182010677.

PMID: 34682419 Free PMC article.

3.

"There's a huge benefit just to know that someone cares:" a qualitative examination of rural veterans' experiences with TelePain.

Silvestrini M, Indresano J, Zeliadt SB, Chen JA.

BMC Health Serv Res. 2021 Oct 16;21(1):1111. doi: 10.1186/s12913-021-07133-5.

PMID: 34656133 Free PMC article.

4.

The impact of hospital accreditation on the quality of healthcare: a systematic literature review.

Hussein M, Pavlova M, Ghalwash M, Groot W.

BMC Health Serv Res. 2021 Oct 6;21(1):1057. doi: 10.1186/s12913-021-07097-6.

PMID: 34610823 Free PMC article.

5.

Improving transparent team communication with the 'Glass Door' decal communication tool: a mixed methods analysis of family and staff perspectives.

Zavalkoff S, Mazaniello-Chezol M, O'Donnell S, Cunningham K, Almazyad M, O'Reilly A, Macedo K, Lammeree K, Mitchell E, Roussianos C, Antonacchi M, Cunnigham G, Park M, Gottesman R.

BMJ Open Qual. 2021 Sep;10(3):e001507. doi: 10.1136/bmjoq-2021-001507.

PMID: 34593521 Free PMC article.

6.

Successful Trial of Practice Facilitation for Plan, Do, Study, Act Quality Improvement.

Sutton KF, Richman EL, Rees JR, Pugh-Nicholson LL, Craft MM, Peaden SH, Mackey M, Halladay JR; Southeastern Collaboration to Improve Blood Pressure Writing Group.

J Am Board Fam Med. 2021 Sep-Oct;34(5):991-1002. doi: 10.3122/jabfm.2021.05.210140.

PMID: 34535524 Free PMC article. Clinical Trial.

7.

Publication of inspection frameworks: a qualitative study exploring the impact on quality improvement and regulation in three healthcare settings.

Weenink JW, Wallenburg I, Leistikow I, Bal RA.

BMJ Qual Saf. 2021 Oct;30(10):804-811. doi: 10.1136/bmjqs-2020-011337. Epub 2020 Dec 2.

PMID: 33268448 Free PMC article.

8.

Some Aspects of Patient Experience Assessed by Practices Undergoing Patient-Centered Medical Home Transformation Are Measured by CAHPS, Others Are Not.

Xenakis L, Quigley DD, Qureshi N, AlMasarweh L, Pham C, Hays RD.

Qual Manag Health Care. 2020 Oct/Dec;29(4):179-187. doi: 10.1097/QMH.0000000000000263.

PMID: 32991534