How to Manage Angry Patients
- 7 steps to managing angry patients, Staff members are central to this proven technique, Modern Medicine Network, Medical Economics, April 25, 2012
- Approaches to Negotiate With Disgruntled Patients, Families, Medscape, Medscape News > Medscape Medical News > Conference News > HM 2019, by Marcia Frellick, April 01, 2019
- Doctor-Patient Communication -- The Universal Upset Patient Protocol, The Happy MD
- Handling Angry Patients, Physicians Practice, Billing Compliance, Difficult Patients, Operations February 01, 2010
- Handling the Angry Patient, HPSO
- How do you effectively care for angry, impatient, or flaky patients… and when is it time to part ways?, Patient Pop, May 31, 2016,
- How to Handle Difficult Patients, Ausmed, October 6, 2016
- How to Handle Patient Confrontations, 2017
- How to Handle Patient Confrontations, Texas Medical Association
- Receptionists Dealing with Unhappy Patients/Customers, Beyond the Reception Desk, Feb. 27, 2013
- Training Medical Practice Staff to Deal with Angry Patients, Physicians Practice Blog, Difficult Patients, Medical Billing & Collections, Patient Relations, Staff, Training, June 28, 2014
Articles
- 3 Types of Angry Customers (and how to handle them), Sharpen, October 18, 2016
- 4 Brilliant Tips for Dealing with Angry Customers, The Muse
- 7 Steps for Dealing with Angry Customers, Forbes, Aug. 2, 2013
- Dealing with Unhappy Customers, Turning a Challenge into an Opportunity, MindTools
- How to Deal with Angry Customers--4 Psychology Backed Tips, Userlike, May 5, 2016
- Managing Difficult Encounters: Understanding Physician, Patient, and Situational Factors, Am Fam Physician. 2013 Mar 15;87(6):419-425.
Opinion
Free Books
A Case Study
