Skip to main content
It looks like you're using Internet Explorer 11 or older. This website works best with modern browsers such as the latest versions of Chrome, Firefox, Safari, and Edge. If you continue with this browser, you may see unexpected results.
The Angry Patient
How to Manage Angry Patients
7 steps to managing angry patients, Staff members are central to this proven technique , Modern Medicine Network, Medical Economics, April 25, 2012
Approaches to Negotiate With Disgruntled Patients, Families , Medscape, Medscape News > Medscape Medical News > Conference News > HM 2019, by Marcia Frellick, April 01, 2019
Doctor-Patient Communication -- The Universal Upset Patient Protocol, The Happy MD
Handling Angry Patients, Physicians Practice, Billing Compliance, Difficult Patients, Operations February 01, 2010
Handling the Angry Patient, HPSO
How do you effectively care for angry, impatient, or flaky patients… and when is it time to part ways? , Patient Pop, May 31, 2016,
How to Handle Difficult Patients , Ausmed, October 6, 2016
How to Handle Patient Confrontations , 2017
How to Handle Patient Confrontations , Texas Medical Association
Receptionists Dealing with Unhappy Patients/Customers , Beyond the Reception Desk, Feb. 27, 2013
T raining Medical Practice Staff to Deal with Angry Patients, Physicians Practice Blog, Difficult Patients, Medical Billing & Collections, Patient Relations, Staff, Training, June 28, 2014
Articles
3 Types of Angry Customers (and how to handle them) , Sharpen, October 18, 2016
4 Brilliant Tips for Dealing with Angry Customers, The Muse
7 Steps for Dealing with Angry Customers , Forbes, Aug. 2, 2013
Dealing with Unhappy Customers, Turning a Challenge into an Opportunity, MindTools
How to Deal with Angry Customers--4 Psychology Backed Tips, Userlike, May 5, 2016
Managing Difficult Encounters: Understanding Physician, Patient, and Situational Factors, Am Fam Physician. 2013 Mar 15;87(6):419-425.
Opinion
Free Books
A Case Study
Videos on Dealing with Angry Patients / Customers